Company and Industry Veteran Brings 20+ Years to New Position Driving Guest Room Sales
DALLAS (October 15, 2012) - Pegasus Solutions has named industry veteran Rainer Gruber as senior vice president of client services. In this new role, Gruber will manage a global team serving Pegasus’ nearly 100,000 hotel clients to find new ways to drive business, including consultative distribution opportunities, new distribution partners and improved access to corporate travel planners.
Based in Frankfurt, Germany, Gruber has been with Pegasus for 12 years in positions ranging from regional director of sales and marketing to global vice president of revenue generation management.
“Rainer’s expertise and enthusiasm for driving guest room sales to our hotel clients is evident in the tangible results he has delivered,” said David Millili, chief executive officer of Pegasus Solutions. “His actual hotel experience combined with the many roles he has held at Pegasus make him a natural fit for this role supervising client services across the organization.”
Gruber most recently managed global revenue management activities for Pegasus’ hotel clients. He entered the industry as a general manager assistant at Bell Inn and Hill House in Essex, England. He then served in several roles within the Accor group in Austria and Germany, including front office, sales, and global sales and product management for ten years before joining Pegasus in 2000.
About Pegasus Solutions
Pegasus Solutions is the world’s lead provider of technology and services to hotels and travel distributors, serving approximately 90,000 hotels around the globe, and the majority of the world’s travel agencies. Offering award-winning solutions for booking, distribution, and commission processing services, Pegasus also offers a full array of strategic online marketing solutions and accommodation booking options through its Open Hospitality division. The company also delivers hotel marketing representation services through Utell® Hotels & Resorts, and powersthe niche consumer website www.HotelBook.com™, which is dedicated to promoting independent and boutique hotels worldwide.Through itswidely followed monthly data report The Pegasus View, Pegasus is also recognized as the only hospitality company to report regularly on both business and leisure bookings, for which it was awarded a Stevie Award in 2011.
Pegasus has 22 offices in 12 countries, including regional hubs in Dallas, Frankfurt, London, Madrid, New York, Sao Paulo, Singapore and Scottsdale, Arizona. For more information, please visit www.Pegs.com, www.OpenHospitality.com, or www.Utell.com.
214-890-7912 ext. 23
Forte Public Relations
for Pegasus Solutions / Open Hospitality
Open Hospitality respects your privacy and is committed to protecting it. This Privacy Statement is meant to inform you of how we collect, use and protect your personal information, and the choices you have in this regard.
In particular, Open Hospitality is committed to complying with the European Community Directive on Data Protection, commonly referred to as the "EU Privacy Directive". Open Hospitality has chosen to comply with the EU Privacy Directive by certifying our compliance with the U.S. Department of Commerce's "Safe Harbor" program. Open Hospitality adheres to the principles of the Safe Harbor program, which are Notice, Choice, Onward Transfer, Access and Accuracy, Security, and Oversight/Enforcement. More information on the program can be found at http://www.export.gov/safeharbor/.
This Privacy Statement applies to Open Hospitality. and each of its controlled subsidiaries (frequently collectively referred to as "Open Hospitality"). This Privacy Statement applies to all of Open Hospitality' products and services, as well as each of Open Hospitality' websites collecting personal information, including without limitation www.pegs.com. A more complete description of Open Hospitality products and services and be found at www.pegs.com. As described below, this Privacy Statement also applies to Open Hospitality Human Resources information concerning Open Hospitality employees in the European Union.
Open Hospitality' services relate primarily to travel-related reservations, and most commonly involve processing relating to hotel room reservations. However, Open Hospitality' processing services may apply to other types of transactions, such that references below to "hotels" or "hotel companies" may apply to other types of transactions you may seek to conduct. For example, Open Hospitality may process commission transactions relating to your car rental, train reservation or airline reservation.
This Privacy Statement applies to "personal information," meaning such information that is easily identifiable with a specific individual. This Privacy Statement does not apply to statistical or other information from which your personally identifiable information cannot be determined.
Open Hospitality may obtain information about you in connection with our service offerings in several ways, including through central reservation systems, call centers, travel agents, Internet websites and database networks. For example, personal information is generally collected in connection with a hotel reservation you make using one of our systems or the system of one of our hotel or travel agent clients.
Open Hospitality generally collects only such personal information as is reasonably necessary to facilitate reservation, payment and commission processing transactions. Such information may include without limitation such basic information as your name, address, telephone and credit card information. Other information collected may include travel agent information, airline flight information, frequent guest/loyalty program numbers or membership information, other group discount program affiliations, hotel and room rate information, arrival and departure dates as well as special accommodation requirements.
Open Hospitality generally does not require or request any "sensitive data", that is, information pertaining to racial or ethnic origins, political or religious beliefs, union membership, health or sex life. However, we may collect certain sensitive data solely in order to facilitate the accommodation of any special considerations you may have in connection with your reservation, such as special medical or dietary requirements. In addition, sensitive data could be inferred from your group or loyalty program information, or from other special preferences you may provide in connection with your reservation. However, Open Hospitality does not use or share any such information for any purpose other than as described below.
We use your personal information to facilitate the provision of our services, and allow your chosen hotel company, travel agent or other service provider to provide its services to you. Specifically, your personal information is used to process your hotel reservation, as well as to process any commission or other amounts that may be payable to your travel agent or other intermediary in connection with your reservation. Credit card information is used only for payment processing and fraud prevention.
Any "sensitive data" is collected only to facilitate accommodation of any special considerations you may have in connection with your reservation, and/or to process your reservation transactions properly, such as at the appropriate group discount rate.
We may use your personal information in order to update you with our marketing activities. However, you may opt-out of receiving such information at any time. We have no control over whether your personal information is used for marketing or other activities by your hotel company, travel agent or other intermediary.
Open Hospitality does not sell, rent or lease your personal information to others. Open Hospitality will not share your personal information with third parties except in connection with the provision of our services to you and/or your hotel company, travel agent or other intermediary. We have no control over whether your personal information is used for marketing or other activities by your hotel company, travel agent or other intermediary.
Open Hospitality contracts with third-party service providers in connection with the performance of our services. For example, Open Hospitality uses certain banking institutions to process commission payments. Such third-party service providers are generally required to keep confidential the information received on behalf of Open Hospitality and may not use any such personal information for any purpose other than to carry out the services they are performing for Open Hospitality. These service providers may change or we may contract with additional service providers to better serve our clients.
Open Hospitality may share your personal information across its various business entities and service lines, all of which are generally subject to the requirements of this Privacy Statement. Open Hospitality may also combine with or be acquired by another business entity, in which case your information may be shared with such entity.
Open Hospitality will not otherwise share personal information with any other third parties without your permission, unless we assess such disclosure to be required by law.
Since we generally only provide information to your hotel company, travel agent or other intermediary in connection with your transactions, if you do not wish for such third parties to obtain your personal information, then please be aware that we may not be able to process your intended transaction. If you still do not wish for us to share your information with such parties, then contact our Privacy Office at the contact information listed below.
If you do not wish for your personal information to be disclosed to any of our third party service providers, please contact our Privacy Office at the contact information listed below. Within a reasonable time after receiving your request to not distribute your personal information to such third parties, we will either cease any further distribution to such third parties or notify you if such cessation is not reasonably practicable. Please keep in mind that if Open Hospitality cannot disclose or share your information with such third parties, then we may not be able to provide you with all or certain of our reservation, transaction processing or other services.
Open Hospitality may send marketing information about its products and services to its affiliated travel agents, hotel companies and other business partners, but such marketing information generally will not contain your personal information. Open Hospitality generally does not send marketing information to individual providers of personal information. However, if you are receiving Open Hospitality marketing materials and do not wish to receive such materials, please contact our Privacy Office at the contact information listed below. Open Hospitality generally has no control over the marketing and other onward distribution activities of travel agents, hotel companies and other participants in your transactions.
Open Hospitality will make all reasonable efforts to honor your preferences.
Visitors to Our Websites: When someone visits our Website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any of our websites. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
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Links to other websites: This privacy notice does not cover the links within this site linking to other websites not owned by Open Hospitality. We encourage you to read the privacy statements on the other websites you visit.
Open Hospitality strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain data accuracy. Upon request to our Privacy Office, we will use all reasonable efforts to provide you with access to your information, including the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to your data. Certain areas of Open Hospitality' websites may limit access to specific individuals through the use of passwords and other personal identifiers.
Certain personal information stored on Open Hospitality systems is routinely deleted as it determined to become irrelevant. However, such routine deletion practices vary with respect to different services and types of information and some information may be stored indefinitely.
The most effective way to ensure the accuracy of your personal information in our records is to take care that you, your hotel, your agent or other intermediary inputs your information correctly.
Open Hospitality is committed to protecting the information that you and our clients and business partners provide to us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Open Hospitality has in place appropriate physical and managerial procedures to safeguard the information we collect.
Our data centers and systems employ various layers of access codes and monitoring to prevent unauthorized access, and authorized access to your personal information is generally restricted to our representatives with a reasonable need for such access. We generally employ 128 bit encryption methods when collecting or transferring sensitive data such as credit card information.
Each Open Hospitality employee is generally subject to a confidentiality agreement, which would further restrict unauthorized disclosure of your personal information.
Credit card numbers are used only for processing payments and fraud prevention.
Open Hospitality collects certain personal information about its employees in the European Union, which Open Hospitality uses solely in connection with Open Hospitality' employment-related activities. Employee information may also be shared with Open Hospitality entities or third party service providers (such as Open Hospitality' benefits providers) outside of the EU solely in connection with Open Hospitality' employment-related activities. Open Hospitality has reasonable security measures to protect such personal information. Open Hospitality employees should contact their supervisor or the Human Resources department if they have more questions about their personal information, including their options regarding access and preferences.
If there are updates to the terms of Open Hospitality' Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Privacy Statement, Open Hospitality will use all commercially reasonable efforts to post notice of such change prior to implementation.
Open Hospitality and the Privacy Office will make an on-going effort to comply with the principles of the Safe Harbor. Additionally, at least once a year, an officer in the Privacy Office shall sign a statement verifying the Privacy Statement's compliance with the Safe Harbor principles, and verifying Open Hospitality' compliance with such Privacy Statement.
However, if you feel that Open Hospitality has mishandled your personal information you should provide the Privacy Office (contact information below) a written description of your complaint. Within a reasonable period after receiving a complaint, the Privacy Office will respond and make any additional good faith efforts reasonably necessary to resolve any dispute.
In the event that any citizen of the European Union is not satisfied with the Open Hospitality' resolution of a complaint, Open Hospitality will cooperate with the relevant European Data Protection Authorities to resolve such citizen's complaint.
Our Privacy Office can be contacted at email@example.com, or Privacy Office, Open Hospitality., Open Hospitality Plaza, 14000 North Pima Road, Suite 100, Scottsdale, Arizona 85260. Within a reasonable time after receiving your request or inquiry, we will attempt to respond to you or otherwise address your concern.
Privacy Statement last revised 10th May 2012
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